Unified Communications | BCS Call Processing

Over the past few years, the variety of communication tools has greatly widened. Professionals communicate not only by phone and email, but also by text messaging, instant messaging, videoconferencing, and a variety of other ways. Having to switch between using these different communication tools can be a hassle for busy professionals. Unified communications allows professionals to access many different communication tools all from one platform.
Unified communications brings together communication tools such as email, instant messaging, videoconferencing, IP telephony, and mobile devices so that a user can access all of them from one single interface. Services offered through unified communications additionally provide a high level of security.
Businesses can benefit in many ways from using unified communications services. Unified communications can speed up productivity because it allows a user to receive and respond to multiple types of messages, including telephone, text message and email, all from the same platform. A user can look at one list of messages and answer them all from the same interface.
Because users can more quickly respond to messages, users can respond to customers more quickly, which enhances the customer service experience. These systems allow users to make and receive calls from the same phone number in the office and on a mobile phone, which enables users to remain in contact with clients while on the go.
Unified communications services allow users within a company to more smartly communicate with one another. Users can view others? statuses, and if a user sees that a person is on the telephone, the user can contact that person via instant message instead. Unified communications systems can be synchronized with a user?s calendar so that users can know when others are busy or available.
In addition to saving costs through increased productivity, unified communications systems provide several monetary benefits. Employees can access the system from home, allowing them to work from home permanently or during times such as snow storms when accessing the office is difficult and productivity may otherwise be lost. Users can make long distance telephone calls through a unified communication system using a mobile phone and not incur long distance fees.
BCS CallProcessing, Inc is a leading IT service provider of network support for businesses. As your IT partner we provide integrated technology solutions for your voice, data, video and wireless communication. With BCS CallProcessing you can depend on seamless and exceptional service on time and on budget.

Sources:

http://informationweek.com/news/telecom/unified_communications/226600070

http://www.computerworld.com/s/article/9071399/Unified_communications_early_adopters_tout_benefits

http://www.connectionsmagazine.com/articles/2/168.html

http://www.independent.co.uk/news/business/sme/soapbox-lsquosmes-are-exploiting-the-benefits-of-unified-communications-solutions-to-deliver-a-more-personal-servicersquo-2238110.html

http://www.smbtrendwire.com/unified-communications-for-small-business/

http://blogs.technet.com/b/danieg/archive/2010/08/12/understanding-unified-communications.aspx

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